Safety advice

KEEP SAFE: When you’re helping others, stay safe by using the following steps: 

  • The BEST way to protect yourself is by frequently cleaning your hands for 20 seconds to eliminate viruses that may be on your hands and avoid infection that could occur by then touching your eyes, mouth, and nose. Use hand sanitiser gel if soap and water are not available
  • DON’T enter the house, leave deliveries by the door
  • Consider ringing doorbells (if you need to) with your elbow or the little finger on the non-dominant hand (less likely to touch your face)
  • If you wear gloves, wash your hands after removing them
  • Stay at least 2m away from people
  • Don’t touch your face
  • Viruses can live on surfaces (24 hrs on paper or cardboard and 3 days on metal/plastic) If you think a surface may be infected, clean it with simple disinfectant to kill the virus and protect yourself and others.
  • If you don’t have disinfectant, you can make one. One-part bleach to nine parts water is as good as proprietary cleaners.

Guidelines from the NHS are updated regularly on:


Who can be tested: The priority is testing patients, but also being tested are:

  • all essential workers including NHS and social care workers with symptoms (see the full list of essential workers)
  • anyone over 65 with symptoms
  • anyone with symptoms whose work cannot be done from home (for example, construction workers, shop workers, emergency plumbers and delivery drivers)
  • anyone who has symptoms of coronavirus and lives with any of those identified above

Additionally, the following are being tested:

  • social care workers and residents in care homes (with or without symptoms) both to investigate outbreaks and, following successful pilots, as part of a rolling programme to test all care homes
  • NHS workers and patients without symptoms, in line with NHS England guidance

This means anyone in one of these groups can find out whether they have the virus. Testing is most effective within 3 days of symptoms developing.

You can select a drive-through appointment at our local ‘Hot Hub’ at Headcorn Aerodrome or a home test kit. Home test kit availability will initially be limited but more will become available.

Click here for detailed information and a guide which explains how to use the online self-referral service.